Machine Learning Fit Technology

Every retail product fits differently. There is no one size fits all, and no universally accepted size parameters. Even if the size is generally correct, customers can instantly feel if the product doesn’t fit well. Poor fit (not size) is the main reason for costly returns, which ultimately results in a poor customer experience.

We use machine learning algorithms to shrink the find-buy cycle for our customers. Our approach blurs the lines between off and online commerce. We find products and sizes that fit each customer’s unique shape and measurements best, and provide the recommended product list directly to the customer through our Size Calculator. We innovate product discovery while decreasing returns and customer service requests.

Recommended results from real data

All of our recommended results are based on measurement data gathered from tens of thousands of people who were actually fitted in person by professionals.

We provide your customers the same results as if they were getting fitted in-person by an expert.

Deliver a professional fit experience

Optimize shopper engagement by displaying products and sizes that will fit each customer’s unique size and shape using advance fit prediction technology.

Interactive Size/Fit Calculator

Our proprietary Size Calculator technology allows retailers to meet each customer’s unique sizing needs, access real-time insights into all customer activity, increase conversion, and improve customer satisfaction.

What our clients are saying about us

 

“We’ve been pleasantly surprised to see how much it has enhanced the customer experience on our website. We’ve seen a huge decrease in customer service questions about sizing, since the customer is able to get specific recommendations on the website.”

-Nicole

Lime Ricki Co-Founder

 

 

“It is making a difference with our customers and helping our sales, and has reduced customer service inquiries by at least 80%. That’s a big deal!”

-Collette

Lime Ricki Co-Founder

 

Proven Impact

Here’s what you can expect.

%

Decreased customer service cost

%

Reduced returns

%

Increased sales

%

Increased conversion rate

Increased average order value

Customer experience

  1. Instant and personalized product and size recommendations
  2. Increase customer trust and customer lifetime value
  3. Decrease wasteful customer service inquiries and handle time.
  4. Decrease the hassle and need to return or exchange items

Fit feature attributes

  1. Extremely robust product and measurement database
  2. Reports: Know shoppers and their sizes better
  3. Omnichannel Capabilities
  4. In house ML fit algorithms

Problems we solve

  1. We reduce returns
  2. We reduce excessive customer service costs
  3. We increase sales
  4. We increase conversion rates
  5. We increase average order value
  6. We increase the customer lifetime value

Innovation at scale

Our flexible offering gives retailers constant innovation with little upfront effort to get started. We leverage online and in-store solutions that help you drive improvements throughout the apparel lifecycle from manufacturing to marketing.